Privacy policy
Last updated: 30.03.25
At The Mole Resort, we are committed to protecting and respecting your privacy. This policy outlines how we protect your personal information and describes the data we collect, how it is used, and your rights.
Who We Are
The Mole Resort, set in the heart of the Devon countryside, is operated by Highbullen Hotel, trading as The Mole Resort. For the purposes of the EU General Data Protection Regulation ("GDPR"), the data controller is Highbullen Hotel, Chilttlehamholt, Devon.
Information We May Collect
We may collect and process the following personal data:
- Personal details: name, email address, phone number
- Booking and stay information including preferences and requirements
- Payment details (securely processed)
- Dietary or accessibility requirements
- Passport or ID for overseas guests
- Marketing preferences and competition entries
- Records of your communications with us
- IP address, browser, and device information via cookies
How We Collect Information
- Forms filled on our website (www.themoleresort.co.uk)
- Direct communications with our team
- Online transactions and bookings
- Participation in events, promotions or surveys
- Automatically via cookies and tracking technologies
- CCTV on-site for safety and operational reasons
How We Use Your Information
- To manage your bookings and provide our services
- To personalise your experience with us
- To respond to enquiries or requests
- To send marketing and promotional materials (with consent)
- To analyse site usage and improve our digital platforms
- To ensure safety and security on-site
We do not sell your data to third parties.
Data Sharing Across Our Hotel Portfolio
As part of our commitment to providing seamless service and personalised experiences, London & Regional Holdings Limited operates a shared guest profile database across all hotels and brands within our portfolio of hotels listed below:
- 11 Cadogan Gardens
- Chewton Glen Hotel and Spa
- Cliveden House
- Gran Marbella Resort and Beach Club
- Iconic Luxury Hotels
- The Lensbury Resort
- Lygon Arms
- Mayfair Townhouse
- Nobu Portman Square
- Palm House
- Strand Palace
- The Mole Resort
- Venice Excelsior
This means that when you stay with any of our properties, certain personal information including your name, contact details (such as email address and phone number), reservation history, and any profile notes may be accessible to other hotels within our group.
This data sharing enables us to:
- Enhance your experience by recognising your preferences and past stays across all our properties.
- Facilitate efficient booking and check-in processes.
- Offer personalised promotions, loyalty rewards, and customer support.
- Manage our operations and security effectively.
Please rest assured that access to your information is strictly controlled and limited to authorised personnel only, in compliance with applicable data protection laws. If you have questions or wish to exercise your privacy rights regarding your personal data held across our portfolio, please contact us.
Cookies and Tracking
We use cookies and similar technologies to enhance your website experience. You can manage your preferences via your browser settings. For more info, visit www.aboutcookies.org.
We use Google Analytics and may use retargeting tools to deliver tailored ads based on your interests. Email campaigns may include tracking to help us improve communication.
Marketing Communications
With your permission, we may send you emails or messages about news, events, offers, and updates from The Mole Resort. You can opt out at any time.
Sharing Your Data
We only share your data with:
- Our trusted third-party service providers (e.g., payment processors, marketing platforms)
- Affiliates for marketing (only with your consent)
- Legal authorities where required
We use Mailchimp for email marketing. Your data may be processed on servers outside the UK, including in the USA.
Security and Storage
We use industry-standard security measures (including SSL encryption) to protect your data. Only authorised personnel have access to your information.
Your Rights
You have the right to:
- Access your personal data
- Correct, update or delete your data
- Withdraw consent at any time
- Object to or restrict processing
- Request data portability
To exercise your rights, please email: marketing@themoleresort.co.uk
Retention
We retain your data only as long as necessary for legal or business purposes. Data used for marketing will be kept until you opt out.
International Transfers
Where necessary, we may transfer your data to countries outside the UK/EEA. All such transfers will comply with data protection laws.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified by email.
Contact Us
If you have any questions, please contact:
Data Privacy Officer
The Mole Resort
Highbullen Hotel, Chilttlehamholt, Devon, EX37 9HD
Email: marketing@themoleresort.co.uk