Frequently Asked Questions
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Where is The Mole?
The Mole Resort is located just outside the charming village of Chittlehamholt. Burrowed into the heart of the Devonshire countryside near the River Mole, The Mole Resort is within reach of Exmoor and the stunning coastlines (both Jurassic and Atlantic). Visit our How To Find Us page.
Do you have Wi-Fi?
Yes, we have free Wi-Fi across the whole estate. There is no password required; simply click on the guest Wi-Fi to connect.
Is there a free car park?
Yes, we offer plenty of free parking. If you are staying in one of our luxury lodges, there will be parking for at least two cars immediately outside your lodge.
Can I amend or refund my reservation?
Please refer to your booking for information on cancellations and amendments, including third-party booking websites if you did not book directly through us.
Can I get a later checkout?
Late checkout is available in our Manor House and Estate Rooms only, where you can check out at 12pm (a £25 fee is applicable).
Do all lodges have hot tubs?
Yes! If you're after a relaxing break, our lodges are ideal - each comes with a hot tub on the private decking
Are the lodges wheelchair accessible?
Our fully accessible lodge features a roll in shower, full supports for bathroom and bedroom, lower counter tops, accessible oven & microwave, outdoor lift for the hot tub and so much more.
Can I choose a specific lodge?
Lodges will be allocated accordingly, as to whether a three or four-bedroom lodge has been booked. Unfortunately, there is no option to choose a specific lodge.
Do you need to stay at The Mole to participate in activities?
We welcome all guests - both those staying at the hotel or in a lodge - to use the facilities and activities on site. The activities will be charged according to the ones that you choose.
Are dogs allowed at The Mole?
Your dog is just as welcome as you are to our dog-friendly lodges. There is a surcharge of £20 per dog per night which can be added when selecting your accommodation. Our lodges can accommodate up to 2 dogs, while our Estate Rooms can accommodate 1 dog. Please note that we cannot accommodate dogs in our Manor House rooms. If you need any ideas for dog-friendly places to visit during your stay, ask our team and they'll be happy to offer you some suggestions.
Do you need to book the restaurant?
Yes, although not essential, we would recommend booking if you wish to dine in the restaurant so that we can guarantee a time for you.
Do you have electric vehicle charging?
We offer four electric vehicle charging stations at the Resort. Two are conveniently situated near the Manor House entrance, adjacent to the outdoor pool, while another is positioned outside the leisure building. These charging points are accessible through the Fuuse app.
Can I use the hotel facilities if I'm staying in a lodge?
Lodge guests can enjoy all of our fantastic facilities, with access to our outdoor tennis courts, and indoor and outdoor swimming pools. The outdoor pool is closed during the winter months.